POLICIES

The least fun part of our business. While we hate enforcing these policies, they are necessary to maintain a high level of quality for our clients and a work environment for our stylists to flourish.

Everyone's hair is unique and responds differently. We strive to have a thorough consultation and a realistic conversation about what is or isn't possible. We ask that new clients submit a New Client Form and give an honest history of your hair. This can play a major factor in how your stylist approaches your service, both to get the style your looking for and for your safety.

Satisfaction

Your satisfaction is our biggest priority, and we are always ready to make corrections for experiences that are not to our standard. In the rare case of an unsatisfactory experience, we ask that you reach out within 7 days of your appointment - beyond that time, we cannot be held responsible as there may be numerous environmental and other contributing factors.

48 Hour Cancellation - support your stylist!

Any changes, cancellations or rescheduling must be done at least 48 hours in advance. This courtesy allows our hard-working stylists to accommodate another client, and in turn provide more availability to you and others. Any changes, cancellations or reschedules within 48 hours of your appointment time are subject to a 50% cancellation fee. Cancellations and reschedules must be done by calling the salon at 316-491-1163 - cancellations made via email or social media will not be considered valid. We require all clients to have a card on file in our system to book appointments. Card information is secure, encrypted and not visible to anyone (even us) after it is entered into our system.

Late

We give a 15 minute grace period - if you are more than 15 minutes late to your appointment, you are subject to a $25 late fee if your stylist can still accommodate. Unfortunately, this may not always be the case as the stylist may have obligations to another client. Otherwise, the appointment will be treated as a no show.

No Show

If you do not show up to your appointment and do not cancel prior to your appointment time, you are subject to a 100% no show fee of your booked services. We require all clients to have a card on file in our system to book appointments. Card information is secure, encrypted and not visible to anyone (even us) after it is entered into our system.

Pricing

Services may be subject to additional fees beyond what is estimated in phone, online booking, or other correspondence when making your appointment. This could include, but not limited to: Detangling/drying or extra time fees for service needs outside the scope of a typical service, and extra product charges for more than typical product usage. We use a very transparent and accurate product measuring system to track product usage, allowing us to keep costs specific to each client based on their unique needs!

No Refunds or exchanges

No refunds or exchanges for products purchased or services rendered.

Weather

Since many of our clients and staff are parents, Curls Gone Wild Salon will defer to USD259 school closings for closings due to driving conditions to ensure safety. However, we will still remain open for USD259 closings due to wind chill - we will make our best efforts to accommodate children in the salon should you need to bring them with in a rare wind chill closing circumstance!